Legal · Patient Information
This Privacy Policy explains how Sri Maruthi Hospitals collects, uses, stores, and protects your personal information across our website, appointment systems, and communication channels.
Sri Maruthi Hospitals LLP (“Hospital”, “we”, “our”, or “us”) is committed to protecting the privacy, confidentiality, and security of personal information entrusted to us by patients, visitors, caregivers, website users, and associated stakeholders.
This Privacy Policy governs the manner in which Sri Maruthi Hospitals LLP collects, processes, stores, uses, shares, secures, and protects personal data collected through the Hospital website, appointment request systems, communication channels, and associated digital platforms.
This Policy has been developed in alignment with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (“DPDP Act, 2023”), and applicable healthcare privacy standards.
By accessing or using this website, you expressly consent to the practices described under this Privacy Policy.
The Hospital may collect personal information voluntarily submitted by users through appointment forms, inquiry forms, contact requests, WhatsApp communication, telephone communication, or other interactions.
We may collect:
When appointment requests are submitted, we may collect:
We may automatically collect:
We may collect information through:
Sri Maruthi Hospitals LLP may collect and process personal information for the following purposes:
Where legally permissible, we may use aggregated or anonymized information for:
The Hospital shall not sell personal data to third parties.
Under applicable laws including the DPDP Act, 2023, Sri Maruthi Hospitals LLP processes personal data based on:
By voluntarily submitting your information through forms, WhatsApp interactions, calls, or email communication, you expressly consent to collection and processing.
Processing necessary for:
Where disclosure or retention is legally required under Indian law.
Users are strongly advised not to share sensitive medical information unnecessarily through website forms or general communication channels, unless specifically requested for appointment facilitation.
Submission of medical concerns through inquiry forms shall not constitute medical consultation or diagnosis.
No online communication through the website shall substitute formal consultation with qualified healthcare professionals.
The Hospital website may offer WhatsApp Click-to-Chat functionality.
By voluntarily initiating communication through WhatsApp, Users acknowledge and consent that:
Users are advised not to share highly confidential medical information through unsecured communication platforms.
Sri Maruthi Hospitals LLP shall not be liable for risks arising from third-party platform vulnerabilities beyond its reasonable control.
The website may utilize Google Analytics and Meta Pixel (Facebook Pixel) to better understand visitor interactions and website performance.
These technologies may collect:
This information assists the Hospital in:
Users may disable cookies or tracking preferences through browser settings.
Sri Maruthi Hospitals LLP does not guarantee uninterrupted functionality where cookies are disabled.
Sri Maruthi Hospitals LLP shall not sell personal information.
However, information may be disclosed under limited circumstances:
Authorized vendors assisting with:
Where disclosure becomes legally required by:
To protect:
Sri Maruthi Hospitals LLP undertakes commercially reasonable and industry-standard security measures to safeguard information from:
However, no internet-based transmission or electronic storage system can be guaranteed to be absolutely secure.
Accordingly, the Hospital disclaims absolute warranties concerning cybersecurity protection.
Personal information may be retained for as long as reasonably necessary for:
The Hospital reserves the right to retain information where required under applicable law.
Sri Maruthi Hospitals LLP recognizes the importance of protecting children’s privacy.
Individuals below 18 years of age (“Minors”) should access website services only through lawful parents or legal guardians.
Parents/guardians submitting appointment requests for minors expressly represent that:
The Hospital reserves the right to request guardian verification where reasonably necessary.
Subject to applicable law, Users may request:
Requests may be submitted via email to:
The Hospital reserves the right to verify identity prior to processing requests.
This website may contain links to third-party websites.
Sri Maruthi Hospitals LLP shall not be responsible for:
Users access external websites entirely at their own risk.
To the fullest extent permissible under law, Sri Maruthi Hospitals LLP shall not be liable for:
Users acknowledge that website usage carries inherent technological risks.
Sri Maruthi Hospitals LLP reserves the unrestricted right to revise, amend, modify, or update this Privacy Policy at any time without prior notice.
Users are encouraged to periodically review this page.
Continued use of the website shall constitute acceptance of revised terms.
For privacy-related concerns, requests, or grievances, contact:
Sri Maruthi Hospitals LLP
19-3-39/C1, Near APSRTC Bus Stand, Next to Minerva Hotel, Kennedy Nagar, Tirupati (Urban), Andhra Pradesh – 517501
